Privacy Policy隱私政策
How 1010 HVAC collects, uses and protects your personal information.1010 HVAC 如何收集、使用及保護您的個人資料。
Last updated:最後更新: May 8, 20262026 年 5 月 8 日
1010 HVAC ("we," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have.1010 HVAC(「我們」)尊重您的隱私,致力於保護您與我們分享的個人資料。本隱私政策說明我們收集哪些資料、如何使用以及您擁有的選擇。
Information We Collect我們收集的資料
We collect information you voluntarily provide when you:在以下情況下,我們收集您主動提供的資料:
- Submit a contact or quote request form (name, email, phone, message, service requested).提交聯繫或報價表單(姓名、電子郵件、電話、留言、所需服務)。
- Call our office or text us (call records, voicemail, message content).致電我們或發送簡訊(通話記錄、語音留言、訊息內容)。
- Schedule an on-site assessment (property address, access details).預約上門評估(物業地址、進入細節)。
- Apply for a government rebate through us (income documentation, utility account information, household details required by NYSERDA or ConEdison).通過我們申請政府補貼(NYSERDA 或 ConEdison 要求的收入文件、電力帳戶資訊、家庭詳情)。
We also collect basic technical data automatically when you visit our website: IP address, browser type, device type, pages visited, and referring URL.您訪問我們網站時,我們亦自動收集基本技術資料:IP 位址、瀏覽器類型、裝置類型、訪問頁面及來源 URL。
How We Use Your Information我們如何使用您的資料
- Respond to inquiries and provide quotes.回覆查詢並提供報價。
- Schedule and complete HVAC service appointments.安排並完成暖通空調服務預約。
- File rebate applications on your behalf with NYSERDA, ConEdison and the IRS.代表您向 NYSERDA、ConEdison 及 IRS 提交補貼申請。
- Maintain warranty records with manufacturers.向廠商維護保修記錄。
- Improve our website and customer service.改進我們的網站及客戶服務。
- Comply with legal and regulatory obligations.遵守法律及監管義務。
Information Sharing資料共享
We do not sell your personal information. We share information only with:我們不會出售您的個人資料。我們僅在以下情況下共享資料:
- Government rebate agencies (NYSERDA, ConEdison, IRS) when you authorize us to file an application.當您授權我們申請補貼時,與政府補貼機構(NYSERDA、ConEdison、IRS)共享。
- Equipment manufacturers (Daikin, Mitsubishi, Gree, Aux) for warranty registration.與設備廠商(大金、三菱、格力、奧克斯)共享以註冊保修。
- Trusted service providers (payment processor, email service) under data protection agreements.在資料保護協議下,與可信服務商(付款處理、電子郵件服務)共享。
- Authorities when legally required.法律要求時與當局共享。
Data Security資料安全
We use industry-standard security measures to protect your information, including HTTPS encryption on our website and secure storage of customer records. No internet transmission is 100% secure, but we make reasonable efforts to safeguard data.我們採用行業標準的安全措施保護您的資料,包括網站 HTTPS 加密及客戶記錄安全存儲。網路傳輸無法保證 100% 安全,但我們盡力保護資料。
CookiesCookies
Our website uses minimal cookies — only what's needed to remember your language preference and ensure the site functions properly. We do not use third-party advertising or tracking cookies.本網站僅使用必要 cookies——記住您的語言偏好及確保網站正常運作。我們不使用第三方廣告或追蹤 cookies。
Your Choices您的選擇
- Request access, correction or deletion of your personal information at any time.隨時要求查閱、更正或刪除您的個人資料。
- Opt out of marketing communications by replying "STOP" or contacting us.回覆「STOP」或聯繫我們以退出行銷訊息。
- Disable cookies in your browser settings (some site features may stop working).在瀏覽器設定中停用 cookies(部分網站功能可能無法使用)。
Contact Us聯繫我們
For privacy questions, requests or concerns, contact us at:如有隱私問題、要求或疑慮,請聯繫: