Privacy Policy隐私政策
How 1010 HVAC collects, uses and protects your personal information.1010 HVAC 如何收集、使用及保护您的个人资料。
Last updated:最后更新： May 8, 20262026 年 5 月 8 日
1010 HVAC ("we," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have.1010 HVAC（「我们」）尊重您的隐私，致力于保护您与我们分享的个人资料。本隐私政策说明我们收集哪些资料、如何使用以及您拥有的选择。
Information We Collect我们收集的资料
We collect information you voluntarily provide when you:在以下情况下，我们收集您主动提供的资料：
- Submit a contact or quote request form (name, email, phone, message, service requested).提交联系或报价表单（姓名、电子邮件、电话、留言、所需服务）。
- Call our office or text us (call records, voicemail, message content).致电我们或发送简讯（通话记录、语音留言、讯息内容）。
- Schedule an on-site assessment (property address, access details).预约上门评估（物业地址、进入细节）。
- Apply for a government rebate through us (income documentation, utility account information, household details required by NYSERDA or ConEdison).通过我们申请政府补贴（NYSERDA 或 ConEdison 要求的收入文件、电力账户资讯、家庭详情）。
We also collect basic technical data automatically when you visit our website: IP address, browser type, device type, pages visited, and referring URL.您访问我们网站时，我们亦自动收集基本技术资料：IP 位址、浏览器类型、装置类型、访问页面及来源 URL。
How We Use Your Information我们如何使用您的资料
- Respond to inquiries and provide quotes.回覆查询并提供报价。
- Schedule and complete HVAC service appointments.安排并完成暖通空调服务预约。
- File rebate applications on your behalf with NYSERDA, ConEdison and the IRS.代表您向 NYSERDA、ConEdison 及 IRS 提交补贴申请。
- Maintain warranty records with manufacturers.向厂商维护保修记录。
- Improve our website and customer service.改进我们的网站及客户服务。
- Comply with legal and regulatory obligations.遵守法律及监管义务。
Information Sharing资料共享
We do not sell your personal information. We share information only with:我们不会出售您的个人资料。我们仅在以下情况下共享资料：
- Government rebate agencies (NYSERDA, ConEdison, IRS) when you authorize us to file an application.当您授权我们申请补贴时，与政府补贴机构（NYSERDA、ConEdison、IRS）共享。
- Equipment manufacturers (Daikin, Mitsubishi, Gree, Aux) for warranty registration.与设备厂商（大金、三菱、格力、奥克斯）共享以注册保修。
- Trusted service providers (payment processor, email service) under data protection agreements.在资料保护协议下，与可信服务商（付款处理、电子邮件服务）共享。
- Authorities when legally required.法律要求时与当局共享。
Data Security资料安全
We use industry-standard security measures to protect your information, including HTTPS encryption on our website and secure storage of customer records. No internet transmission is 100% secure, but we make reasonable efforts to safeguard data.我们采用行业标准的安全措施保护您的资料，包括网站 HTTPS 加密及客户记录安全存储。网路传输无法保证 100% 安全，但我们尽力保护资料。
CookiesCookies
Our website uses minimal cookies — only what's needed to remember your language preference and ensure the site functions properly. We do not use third-party advertising or tracking cookies.本网站仅使用必要 cookies——记住您的语言偏好及确保网站正常运作。我们不使用第三方广告或追踪 cookies。
Your Choices您的选择
- Request access, correction or deletion of your personal information at any time.随时要求查阅、更正或删除您的个人资料。
- Opt out of marketing communications by replying "STOP" or contacting us.回覆「STOP」或联系我们以退出行销讯息。
- Disable cookies in your browser settings (some site features may stop working).在浏览器设定中停用 cookies（部分网站功能可能无法使用）。
Contact Us联系我们
For privacy questions, requests or concerns, contact us at:如有隐私问题、要求或疑虑，请联系：